We're here to help you glow.
Have questions, encountered an issue, or want to request account deletion?
Reach out to our customer support team directly at:
auracolorapp@gmail.comWe typically respond to all inquiries within 24 hours.
✦ How does AURA's color analysis work?
AURA analyzes a selfie taken in natural light with an AI vision model, reading the contrast and undertones between your skin, eyes and hair, and matches you to one of the 12 seasonal palettes. When you scan a garment or add it to your wardrobe, its color is compared with your palette in the CIE-Lab color space using Delta-E, a standard measure of perceived color difference.
✦ What happens to my photo?
With your explicit consent, your photo is sent securely to the OpenAI API for analysis. AURA never stores it on its own servers. OpenAI processes it only to complete the request and, under its own API policy, may retain it for a limited period for abuse monitoring; it is never used to train AI models. You can withdraw your consent at any time in Settings. Details: Privacy Policy.
✦ How do I restore my premium purchases?
If you switch devices or need to restore your subscription status, open the AURA application and tap **Restore Purchases** on the purchase page. Your status will be instantly verified via the App Store.
✦ How can I delete my account and data?
You can delete your account and all associated profile history instantly by opening AURA, navigating to **Settings**, and selecting **Delete Account**. Alternatively, you can request manual data deletion by emailing auracolorapp@gmail.com.